We ask that you carefully check everything when you receive your parcel. If there are any damages, please take a photograph of the packaging, the damaged products in the packaging and the outside
of the box and forward them to us on info@thesoapshop.net with the subject line of ‘Damaged delivery – and then your business or surname’. We insure all of our parcels at no extra cost to you, so if on the rare occasion that there are any damages, we need photographic proof to pursue a claim with our courier. All claims of damages must be reported to us within 48 hours for the claim to be considered. Without photographic proof, we will not be able to refund any damages to you.
